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Account Management Support Specialist

at Gallagher

Posted: 4/3/2019
Job Status: Full Time
Job Reference #: 48425

Job Description

Arthur J. Gallagher & Co.,one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.
Gallagher Benefit Services, Inc. (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.
Position Summary:
  • Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of  client and prospective client accounts. 
  • May be responsible for service/claim issues relating to clients/accounts  in order to assist client facing Account Managers/Producers with such things as service inquiries, claims, billing, and/or administrative issues. 
  • Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention. 
  • Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability. 
  • Involves no client geared travel with minimal face-to-face client interaction.
  • May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.



  • Bachelor's Degree
  • 1 or more years experience in Client Coordination and/or Claims Management
  • License required 
Work Traits:
  • Excellent verbal and written communication skills
  • Able to quickly determine critical issues
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.