DH Pace Company, Inc.

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Full-time Customer Service Representative - Evenings/Weekends!

at DH Pace Company, Inc.

Posted: 8/12/2019
Job Status: Full Time
Job Reference #: af5e1260-fcf0-44c7-8201-b64c6e7702e8
Keywords: call center

Job Description

DH Pace Company, Inc. aspires to hire Full-time Customer Service Representatives to join our National Accounts department in Olathe, KS. We are seeking candidates who have excellent communication and technical skills. Flexible schedule availability is required – you must be able to work evenings and at least one weekend day! This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions.

Position overview:

  • Receive incoming calls from customers that require service/sales. Identify the type of call, type of problem, and then schedule the service appointment
  • Promote all products, services, and quote accurate pricing when appropriate
  • Gather information from the customer to ensure accurate billing
  • Enter detailed information in the service ticket that allows the dispatcher to send a qualified technician to the job site
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

 

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

 

Qualifications:

  • Flexible schedule availability is required - you must be able to work evenings and at least one weekend day.

  • Two (2) years of high-volume call center experience, customer service experience, or administrative work required.

  • Must be able to work autonomously and with little supervision

  • Need to be able to work in a fast paced environment, with the ability to reprioritize tasks

  • Excellent verbal and written communication skills

  • Must be proficient with technical applications, including Microsoft Office Suites

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 locations in 20 states.  The company is privately-held and family operated for over 90 years, with sales in 2018 in excess of $500MM.

Our comprehensive benefits package includes:

  • Competitive base pay
  • Medical, dental, and vision options
  • 401k retirement plan match
  • Paid time off plan