Velocity Staff

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Mobile Technology Support Specialist / Mobile Device Mgmt (MDM)

at Velocity Staff

Posted: 9/25/2019
Job Reference #: 2789
Keywords: operations

Job Description

  • LocationUS-KS-Kansas City
    Posted Date3 weeks ago(9/26/2019 11:51 AM)
    # Positions
    1
  • Overview

    Velocity Staff, Inc, is working with our client located in Kansas City, KS to identify a Mobile Device Administrator to join their team on a contract to hire basis. This is a growth role for the organization as the company continues to expand it's Technical Service Organization. The position works heavilty with all levels and areas of the organization from leadership team members, business stakeholders, technical support team members, vendors and asset management team members. The Mobile Device Administrator will provide overall management and system administration of the Enterprise Mobile Device Management (MDM) environment and lead both on-going business/technical operations and project based solutions in support of the company's mobile device strategy. The right candidate would possess experience developing new effective and efficient processes related to MDM, and have deployed, used and supported tools used for Enterprise MDM programs. This role would also provide 3rd tier support for VIP level IT and Business Teams. This is a dynamic opportunity that provides ownership of outcomes and success towards company service level needs.

    Responsibilities

    • Responsible for MDM administration and management (AirWatch, Intune (preferred), and ActiveSync) to include end user/device enrollments and deletions, ensuring mobile implementations are in line with privacy, legal, security policies, and Corporate standards, testing and evaluation of mobile devices against Enterprise MDM Systems
    • Work closely with the Business with mobile device requirements, engineering appropriate solutions, performing piloting, implementations, and providing post release support
    • Work on projects pertaining to applications and/or products impacting desktop, laptop, and mobile device configurations. Responsible for mobile device configurations via MDM
    • Mobile device testing, end user troubleshooting, and providing 3rd level technical support to various IT and Business Teams
    • Develop and create documentation that includes conceptual descriptions, task-based procedures, configurations, installations, and reference information
    • Perform other duties as assigned

    Qualifications

    • Bachelor's degree in Computer Science/Engineering or equivalent experience
    • Three (3) years or more experience with a MDM tool/solution (Workspace ONE by VMware AirWatch, Microsoft Enterprise Mobility Suite (EMS)/Intune, and/or IBM MaaS360) and expert experience administrating, provisioning, and deploying mobile devices and solutions with a MDM solution
    • Excellent troubleshooting abilities and methodology
    • Ability to:
      • Learn new applications and new technologies
      • Work in a fast paced environment
      • Work independently and as a member of a team
    • Strong understanding of project, software development and systems management methodologies
    • Strong process documentation background
    • Strong oral and written communications skills
    • Experience with managing and supporting Windows 10 and iOS mobile devices (expert level)
    • In-depth experience with quality assurance testing methodologies and practices (advanced level)
    • Experience with multi-site, large environment application package deployments (intermediate level)
    • Experience leveraging end point management tools such as SCCM and Windows administration via Active Directory Group Policy (intermediate level) preferred
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